Returns:

Because coffee is unique, and roasted in batches only when ordered, product returns will not be accepted. If there is any other issue involving merchandise, or roasting products we offer a 100 % satisfaction Guarantee when it comes to quality assurance of our product and offer exchange or store credit on any future orders.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or e Packet depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with the tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.